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Find quick answers to common questions about your hammock so you can spend less time wondering and more time outdoors.
General Questions
How much weight can the hammock hold?
INDIVIAR hammocks are built tough and tested to hold over 200kg.
Is the mosquito net included?
Yes every INDIVIAR hammock comes with a built-in bug net. The hammock is also reversible, so you can use it without the net whenever you like.
How long does setup take?
Under 2 minutes. Clip, hang, and relax no tools needed.
What’s the weight of the hammock?
Under 1kg, including straps and carabiners perfect for travel and adventure.
How compact is it when stored?
Yes. Hand wash with mild detergent and air dry.
Product Care
How do I clean the hammock and mosquito net?
Spot clean using a damp cloth or hand wash with mild detergent and cold water. Avoid bleach or harsh chemicals, and always air dry before storing.
Can I put the hammock in the washing machine?
Yes, but only on a gentle cycle. Remove the carabiners and straps first, then place the hammock in a wash bag to prevent tangling. Air dry completely do not tumble dry.
Will the color fade after long sun exposure?
Like all outdoor fabrics, extended sun exposure can cause mild fading over time. To keep your hammock looking fresh, store it in the carry bag when not in use and avoid leaving it in direct sunlight for long periods.
Shipping & Returns
Is shipping free?
Yes, we offer free standard shipping Australia-wide on all hammock orders. Express shipping is also available at checkout.
When will my order arrive?
Orders are typically processed same day of purchase. Delivery times vary depending on your location, but most customers receive their order within 3–7 business days.
What’s your return policy?
If you’re not 100% happy with your hammock, we offer a 30 day satisfaction guarantee. Simply contact us for a return or exchange the product must be unused and in its original packaging.
Still Have Questions?
Our team is here to help you find the right gear for your next adventure. Get in touch for quick answers and expert advice.
